PLEASE READ!

*Orders are being produced in the order they were received, and shipping out in small batches. This is the safest and most efficient way to keep our team safe while continuing to ship out your orders. *Any orders placed will take 3-4 weeks to ship instead of our normal 7-10 business day shipping window. We are truly sorry about this, but it is unavoidable in this situation and we must adhere to ensure the safety of our families and community. 

*We are operating at the minimum capacity with only one person working at a time 1-2 days a week in the RD studio to get all of your orders out! We are monitoring this schedule and it will change daily as restrictions are updated.

*We expect to be back in the office at partial capacity with 3-4 people when it is safe, per the latest New York State on PAUSE policy, which as of now is JUNE 13th per Governor Cuomo. Things are changing daily and we are adhering to all government guidelines. We will continue to practice social distancing, wear PPE, and wash down our stations constantly.

*As per USPS, shipping and tracking confirmations are not being updated in a timely manner. Packages now require more time to be delivered and are also delayed by USPS as a result of the ongoing COVID-19 situation.

IF YOU HAVE MOVED: please update your shipping address in your customer profile. This is very important, as we cannot be responsible for lost packages.

*Please note longer-than-usual lead times as we work towards becoming fully operational again. 

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WE ARE NOT REMOVING THIS INFORMATION BELOW AS WE ARE HOPING TO BE BACK TO OUR NORMAL SHIPPING SCHEDULE END OF JUNE. 

IF YOU HAVE MOVED: please update your shipping address in your customer profile. This is very important, as we cannot be responsible for lost packages.

Our Tags are hand-made for your dawg in Brooklyn, NY. Our paws work fast! Orders placed after 12pm EST will be processed the following business day. Customized items typically take between 7-12 business days to ship. Rebel Tags, Charms and Single Sided Initials typically take between 5-8 business days to ship. If your order contains both customized & ready-made items we will hold the shipment until all items are ready. Once your item ships, you’ll get an email update with a tracking link and anticipated delivery date. Please note, that USPS First Class mail (our default shipping option) can take between 2-10 business days. Rebel Dawg is not responsible for USPS shipping delays or lost packages. You MUST file a claim with your Post Office. However, we will do our best to assist in shipping issues. 

We offer free shipping for all orders $50+ in the Continental U.S. Orders under $50 will be charged a $1 handling fee for USPS First Class Mail. Orders shipping to Hawaii and international destinations will be subject to additional fees, which will be visible upon checkout. Custom duties and fees are the customer's responsibility. If your international package is delayed, please contact your postmaster. Once your package leaves the U.S., it's out of our paws. Sorry, we do not ship to P.O. Boxes.  

Yes, we do! If you would like to expedite shipping, please choose the relevant shipping method upon checkout.  Additional rates will apply. Please note that choosing an expedited shipping method does not mean that the tag will be processed faster. If you need your order processed faster, please write a comment in the Notes section of your order checkout and we will do our best to accommodate your request.  

We package our orders carefully and ship via USPS First Class with delivery confirmation. Please note, once the package leaves our studio, it is out of our hands. This means, you must contact your Post Office and file a claim. USPS tends to delay updates and confirmations on their end during high volume times like holiday seasons. RD ONLY print labels within an hour of shipping your package. If you receive a confirmation this means the package is in the hands of USPS.

IF YOU HAVE MOVED: please update your shipping address in your customer profile. This is very important, as we cannot be responsible for lost packages.

Our motto is MAKE IT PERSONAL. 

Creating a personalized order is easy! Use the menus on the Tag's product page to build your Personalized ID Tag! 

Once you place an order, we get to work making that item just for your rebel dawg. Keep this in mind, because all personalized and custom orders are final sale.

Our Tags are handcrafted using the highest quality acrylic, that is made in America. Our acrylic is hand-poured and our  signature colors are exclusive to RD, ensuring they are BPA-free and classified as non-hazardous under OSHA regulations. We definitely don’t recommend anyone eat them though. These Tags are not suitable for dogs & cats prone to chewing. Please keep away from small children. Rebel Dawg will not replace chewed Tags.

Wipe clean with water or spare drool. Do not use any chemical cleaners or rough scrubbing tools! Love us gently.

Mirror Tags & Iridescent Nameplates should not be placed on rings with metal tags, they should not come in contact with water either. Double-Sided ID Tags and Nameplates should stay away from any water as well! RD will not replace Iridescent Tags. 

Rebel Dawg will not replace chewed Tags. If your Tag has faded, you are more than welcome to reach out, send an image to info@rebeldawg.com and we'll see if giving the Tag a facelift is doable. If it is, it's at the customers expense to send the Tag back to us, and we will ship the Tag back at our expense. All Tags sent back to Rebel Dawg MUST be packaged in a box with bubble wrap or sufficient protection. 

Every Tag comes with two split rings unless EZ-Clips are also purchased in the order at checkout. If EZ-Clips are purchased, we will place one split ring and one EZ-Clip on each purchased Tag for our customers convenience. Rebel Dawg is not responsible for lost tags. Please be sure to not attach your leash directly to the split ring on the tag.

Custom Orders are tailor-made for each customer and require several days of design on our end. For this reason, coupon codes and gift cards cannot be applied for these products. Rebel Dawg may recreate these Tags for Rd Collections. If multiple customers request the same Custom style, we will do our best to make each one slightly different from the next. 

Our Tags are strong and lightweight. They're meant to be worn daily and handle everyday wear and tear. If you have a super active player in your pack, we do suggest removing our products during playtime so they’ll last longer. Acrylic Tags are not suitable for dogs & cats prone to chewing. Rebel Dawg will not replace chewed Tags. Any broken Tags after 1 year of use cannot be returned or refunded. Mirror Tags & Iridescent Nameplates should receive a bit more TLC & we recommend not having them next to metal tags or water, RD will not replace Iridescent Tags. For the crazy playa, we recommend Glitter, Marble, Opaque and Neon! 

We’ve spent crazy amounts of time making sure our products look as true to life as possible on our website, but phone and computer screens are all different so please expect slight variations. 

Want more photos of our Tags? Check out our items IRL on Instagram. 

If you realize you made an error on a recently submitted order, reply to your confirmation email IMMEDIATELY and we will do our best to put a stop to your order. We get working on orders right away to keep our delivery times fast, so we can’t make any promises, but we’ll do our best! 

We happily accept Visa, MasterCard, Apple Pay, Discover, JCB, and PayPal. We wish we could take dog bones, but maybe someday…

We are rebels, but we are required by law to charge sales tax only on orders shipped to addresses in New York State. The nerve! 

Of course! During the checkout process you will be presented with a Gift Order option.

As soon as we receive your order, you’ll get a confirmation email. (Be patient. Sometimes take a few minutes.)

IF YOU HAVE MOVED: please update your shipping address in your customer profile. This is very important, as we cannot be responsible for lost packages.

Our motto is MAKE IT PERSONAL. Once you place an order, we get to work making that item just for your rebel dawg. Long story short, that means all custom orders are final sale. Please make sure you double check the information you type in the text box, we do not modify anything on our end and we are not responsible for incorrect addresses or phone numbers. 

We can accept returns or an exchange for a $5 restocking fee on Rebel Tags, Rebel Charms, Alpha Dawgs. Contact us within 3 days of receiving your order and we will work it out. Please note, all shipping is at the customer's expense.

Mother pupper! We work hard to be perfect, but if we’ve made a mistake, reach out ASAP. We’ll make it up to you as best we can! 

Should something happen to your item, during normal usage, we’ll make sure you and your rebel dawg are happy. Just reach out and let us know what’s up! Rebel Dawg will not be responsible for any Tag after one year of use. Please note, we will not replace chewed tags. 

If your Tag has faded, you are more than welcome to reach out, send an image to info@rebeldawg.com and we'll see if giving the Tag a facelift is doable. If it is, it's at the customers expense to send the Tag back to us, and we will ship the Tag back at our expense. All Tags sent back to Rebel Dawg MUST be packaged in a box with bubble wrap or sufficient protection. 

We offer Gift Cards in increments $15, $25, $50, $100, $150, $200 dollars. Your Gift Card will be sent to you via email and contain instructions to redeem them at checkout. Please note- Gift Cards cannot be used in conjunction with Rebel Dawg sales and promotions. There can only be one code per order, which would include the Gift Card. 

Product Reviews - Commonsense Code of Conduct

Rebel Dawg encourages our members to leave reviews and share their experiences with the Rebel Dawg community. By posting on the site, you agree to follow some ‘common sense’ community rules. Rebel Dawg reserves the right to remove or modify any content that it deems inappropriate at its sole discretion.

1. Play Nice: Funny is fine but be professional, courteous and respectful. Do no post any material that is unlawful, harmful, obscene, defamatory, threatening, harassing, abusive, slanderous, or hateful.
   
2. Keep it Legal: Do not post any content that infringes on the intellectual property of others including the copyright, trademark or other proprietary rights of any person or entity.
   
3. Respect Other’s Privacy: Do not disclose another member's personally identifiable information including their email address, phone number, or similar.
4. Don’t Spam: Do not post any advertisements, solicitations, or spam.
5. See Something, Say Something: Report any postings that are inconsistent with the community guidelines by contacting Customer Care at info@rebeldawg.com.

If you have product questions or feedback for Rebel Dawg, we’d love to hear from you. It’s better to send it to us directly rather than leave it in a review. You can reach us at info@rebeldawg.com.  

OMG we LOVE collabs! Email us at info@rebeldawg.com with the subject “Lets do a collab!”

Thank you for thinking of us! Of course you can. Just email info@rebeldawg.com with “Bulk Order Inquiry” in the subject.

We love doing special editions for your pawties. Email info@rebeldawg.com with “Custom Inquiry” in the subject.

Of course! We are givers and open to all kinds of giving opportunities. Send an email to info@rebeldawg.com with the subject “Giving Applicant” and we’d be happy to consider you.

We sure do! Here are all the details. 

Find us on Instagram, use our hashtag #rebeldawg, or sign up for our mailing list, because the rebellion is headed for awesome things.

Apply for our Influencer program here! 

You are a curious dawg! Reach out from our Contact Page and we’ll get back to you soon!

 Email us at info@rebeldawg.com and we will get back to you ASAP!

Rebel Dawg is open Monday-Friday (business days), 10am-4pm EST.

We are media hounds! Pop an email to info@rebeldawg.com with your inquiry and we’ll bark at you as soon as we can.

We don't, but we do have a Brand Ambassador program!   

To apply to be a Brand Ambassador, click on the link and we'll check it out! Apply here. 

Of course! If you’d like some more info or images from us, reach out via our contact page or send an email to info@rebeldawg.com. If possible, we’d love to see your content before you post so we can be sure everything is accurate.