*Orders are produced in the order they were received, and we ship out in small batches to control our QC and make sure your Tags are perfection. 

*All orders placed can take 15 business days to produce and ship. We only produce on weekdays, this means we do not produce or ship on weekends or holidays. 

*As of JUNE 15th 2021 we are back in the office 5 days a week, and have expanded our offices and team to 15 people. We are all VAXXED, but have decided collectively to continue to socially distance and wear our masks as some of our team members have little kids that cannot receive the vaccine, in addition some of our team are high risk. With the uncertainty of variants and until we know 150% we are all clear we will continue to follow our protocol of washing down our stations, and wearing PPE to keep our loved ones and team safe. 

*As per USPS, shipping and tracking confirmations are not being updated in a timely manner. Packages now require more time to be delivered and are also delayed by USPS as a result of the ongoing COVID-19 situation. Shipping has gotten a bit better but not 100%!

Rebel Dawg is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. 

IF YOU HAVE MOVED: please update your shipping address in your customer profile. This is very important, as we cannot be responsible for lost packages.

We offer free shipping for all orders $65+ in the Continental U.S and $125+ for International Orders. Orders under $60 will be charged a $1 handling fee for USPS First Class Mail and a Flat Rate Shipping fee of $6. Flat rate for International orders under $125 will be a $24 US dollars , we are also offering DHL.

We also offer Priority Shipping: please note this does not mean the production time will be expedited, if you need your order sooner please email us at once and choose Priority Shipping.

Orders shipping to Hawaii and International destinations could be subject to additional fees. 

Custom duties and fees are the customer's responsibility. 

*International Shipping

International shipping can take 2-9 weeks for delivery. Tracking is not always available outside the United States. USPS is often not current in their tracking updates due to COVID. If you have an issue you must contact the postmaster in your country of origin. 

 *Duty Charges and Import Taxes 

Import duties, taxes, and charges are not included in the item price or shipping cost. Unfortunately this is required by law, these charges are the buyer's responsibility. Yes we do abide by the law even though we are Rebels! To maintain our core code of conduct for our business, we cannot mark international shipments as "gifts". We know this sucks and we think 2020 is "DUTY" too!

 I am in the UK. Do I have to pay VAT on my orders?

Yes you do, governor. As of January 1, 2021 we are required to charge and collect the VAT (value added tax) on each order less than £135. The VAT rate is 20%. The VAT tax information will be printed on the mailing label so shipments will go through UK customs easily and directly to your door. For orders over £135 (excluding shipping costs), VAT will be collected at importation or delivery to the customer.

Yes, we do! If you would like to expedite shipping, please choose the relevant shipping method upon checkout.  Additional rates will apply. Please note that choosing an expedited shipping method does not mean that the tag will be processed faster. If you need your order processed faster, please write a comment in the Notes section of your order checkout and we will do our best to accommodate your request.  

I am in the UK. Do I have to pay VAT on my orders?

Yes you do, governor. As of January 1, 2021 we are required to charge and collect the VAT (value added tax) on each order less than £135. The VAT rate is 20%. The VAT tax information will be printed on the mailing label so shipments will go through UK customs easily and directly to your door. For orders over £135 (excluding shipping costs), VAT will be collected at importation or delivery to the customer.

Import duties, taxes, and charges are not included in the item price or shipping cost. Unfortunately this is required by law, these charges are the buyer's responsibility. Yes, we do abide by the law even though we are Rebels! To maintain our core code of conduct for our business, we cannot mark international shipments as "gifts". We know this sucks. 

Rebel Dawg is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, local carrier mis-scans or inaccurate/incomplete shipping information. If your package is stated Delivery Attempted no access to delivery location it is the customers responsibility to retrieve the package, we are not able to direct USPS to redeliver.

We package our orders carefully and ship via USPS First Class with delivery confirmation. Please note, once the package leaves our studio, it is out of our hands. This means, you must contact your Post Office and file a claim. RD is not responsible for lost packages. If a package is returned to the Rebel Dawg offices, we will let you know, it is at the customers expense to reship the item to their address or updated address. USPS tends to delay updates and confirmations on their end during high volume times like holiday seasons and is continuing to have delays while they are recovering from COVID restrictions.. RD ONLY print labels within an hour of shipping your package. If you receive a confirmation this means the package is in the hands of USPS.

If your an International pup we offer DHL as this is the safest, and quickest way to receive your packages! Custom and duty charges may be applied, the customer is responsible for any of these fee's. If your order is over $125 you will receive free shipping. If you do not want to use DHL you can choose USPS International for $24 USD this takes longer FYI and can get stuck in customs and you could incur extra charges that are out of our control. 

IF YOU HAVE MOVED: please update your shipping address in your customer profile. This is very important, as we cannot be responsible for lost packages.

Our motto is MAKE IT PERSONAL. 

Creating a personalized order is easy! Use the menus on the Tag's product page to build your Personalized ID Tag! 

Once you place an order, we get to work making that item just for your rebel dawg. Keep this in mind, because all personalized and custom orders are final sale.

Our Core Values: 

We reserve the right to refuse service if the RD team comes across a personalized or custom order that deems to be contradictory to our core values. We reserve the right not to make these Tags. 

Our core values are listed below:

It is at the discretion of management to not make a Tag that does not align with our core values or management deems problematic. Specifically we will not discriminate against race, religion, nation of origin, color, any gender.

We reserve the right to refuse to make any product we feel uncomfortable with. Furthermore in NY State where we are based, political affiliation is not a protected class and we are well within our rights to not make certain political Tags or any other Tag that ensues hate, or that does not align with our core values at Rebel Dawg. 

We only believe in inclusion and celebrate diversity. Hate is not welcome here. 

We will happily provide a full refund if we feel a custom order does not align with our core values as a privately held company. 

Our Core Values: 

We reserve the right to refuse service If the RD team comes across a personalized or custom order that deems to be contradictory to our core values. We reserve the right not to make these Tags. 

Our core values are listed below:

It is at the discretion of management to not make a Tag that does not align with our core values or management deems problematic. Specifically we will not discriminate against race, religion, nation of origin, color, or any gender.

We reserve the right to refuse to make any product we feel uncomfortable with. Furthermore in NY State where we are based, political affiliation is not a protected class and we are well within our rights to not make certain political Tags or any other Tag that ensues hate, or that does not align with our core values at Rebel Dawg. 

We only believe in inclusion and celebrate diversity. Hate is not welcome here. 

We will happily provide a full refund if we feel a custom order does not align with our core values as a privately held company. 

Our Tags are handcrafted using the highest quality acrylic, that is made in America. Our acrylic is hand-poured and our signature colors are full of extra glitter, look like candy and are exclusive to RD. We definitely don’t recommend anyone eat them though. These Tags are not suitable for dogs & cats prone to chewing. If your dog likes to play rough during playtime we suggest you remove your Tags for longevity. All of our Tags are handpainted, dirt,  mud, grass and food can be an issue when trying to clean or remove the debris, please be gentle.  Please keep away from small children. Rebel Dawg will not replace chewed Tags or Tags that have been rubbing up against metal.

Wipe clean with water or spare drool. Do not use any chemical cleaners or rough scrubbing tools! Love us gently.

Mirror Tags & Iridescent Nameplates should not be placed on rings with metal tags, they should not come in contact with water either. Double-Sided ID Tags and Nameplates should stay away from any water as well! RD will not replace Iridescent Tags. 

Rebel Dawg will not replace chewed Tags or Tags damaged from metal or harsh chemicals. If your Tag has faded, you are more than welcome to reach out, send an image to info@rebeldawg.com and we'll see if giving the Tag a facelift is doable. If it is, it's at the customers expense to send the Tag back to us, and we will ship the Tag back at our expense. All Tags sent back to Rebel Dawg MUST be packaged in a box with bubble wrap or sufficient protection. 

Rebel Dawg will not be responsible for any Tag after one year of use. Please note, we will not replace chewed tags. 

Every Tag comes with two split rings unless EZ-Clips are also purchased in the order at checkout. If EZ-Clips are purchased, we will place one split ring and one EZ-Clip on each purchased Tag for our customers convenience. Rebel Dawg is not responsible for lost tags. Please be sure to not attach your leash directly to the split ring on the tag.

Custom Orders are tailor-made for each customer and require 4-6 weeks of design on our end. For this reason, coupon codes and gift cards cannot be applied for these products. Rebel Dawg may recreate these Tags for Rd Collections with alterations so it will not interfere with the original custom design you ordered! If multiple customers request the same Custom style (ex: squirrel, sloth, Instagram tag, etc), we will do our best to make each one slightly different from the next, or change the design. We will also wait three to four months before recreating if possible. Custom orders cannot be refunded or exchanged.

SHIPPING WILL BE CHARGED FOR ALL CUSTOM ORDERS.

Our Tags are strong and lightweight. They're meant to be worn daily and handle everyday wear and tear. If you have a super active player in your pack, we do suggest removing our products during playtime so they’ll last longer. Acrylic Tags are not suitable for dogs & cats prone to chewing. Rebel Dawg will not replace chewed Tags or Tags that are rubbing against metal or replace any Tags that have been damaged or lost due to active play. Any broken Tags after 1 year of use cannot be returned or refunded. Mirror Tags & Iridescent Nameplates should receive a bit more TLC & we recommend not having them next to metal tags or water, RD will not replace Iridescent Tags. For the crazy playa, we recommend Glitter, Marble, Opaque and Neon! If a tag has broken, please send a clear image of the front and the back of the tag to info@rebeldawg.com.

We’ve spent crazy amounts of time making sure our products look as true to life as possible on our website, but phone and computer screens are all different so please expect slight variations. In addition, our products are hand-made and acrylic is hand-poured, there are highs and lows in the material and we cannot control each Tags exact color. That's why each Tag is unique to your dawg! 

Want more photos of our Tags? Check out our items IRL on Instagram. 

If you realize you made an error on a recently submitted order, reply to your confirmation email IMMEDIATELY and we will do our best to put a stop to your order. We get working on orders right away to keep our delivery times fast, so we can’t make any promises, but we’ll do our best! 

We are rebels, but we are required by law to charge sales tax only on orders shipped to addresses in New York State. The nerve! 

Of course! During the checkout process you will be presented with a Gift Order option.

As soon as we receive your order, you’ll get a confirmation email. (Be patient. Sometimes take a few minutes.)

IF YOU HAVE MOVED: please update your shipping address in your customer profile. This is very important, as we cannot be responsible for lost packages.

Our motto is MAKE IT PERSONAL. Once you place an order, we get to work making that item just for your rebel dawg. Long story short, that means all custom orders are final sale. Please make sure you double check the information you type in the text box, we do not modify anything on our end and we are not responsible for incorrect addresses or phone numbers. 

*if we can catch your order in the very early stages of design, or  you need to cxl there will be a $10 charge per item to cancel or update with different information. 

We can accept returns or an exchange for a $5 restocking fee + shipping on Rebel Tags, Rebel Charms, and Alpha Dawgs. Contact us within 3 days of receiving your order and we will work it out. Please note, all shipping is at the customer's expense. You must ship the Tag back in it's original packaging. If you do not have the original packaging, the Tag must be wrapped and padded properly and placed in a box. If the item is damaged or we see it's been used you will not receive your refund. 

Mother pupper! We work hard to be perfect, but if we’ve made a mistake, reach out ASAP. We’ll make it up to you as best we can! 

It is imperative you double check your personalization! You can see your final Tag as well right before checkout to make any corrections needed. We work very quickly we get to your Tag creation within 5 minutes of receipt of your order. 

If you have made an error, and it is caught in the beginning or middle stages of the process there will be a $10 fee to correct. If you received your product and the information is incorrect and we see it was the information entered into the fields it will be the customers responsibility to purchase another Tag or send it back for a revision. Customer will be responsible for sending Tag back in original box, and perfect unworn condition. RD will send you the invoice for the revision could range from $10- $20 for the fix. It is the customers responsibility to pay for the return.  

Should something happen to your item, during normal usage, we’ll make sure you and your rebel dawg are happy. Just reach out and let us know what’s up! Rebel Dawg will not be responsible for any Tag after one year of use. Please note, we will not replace chewed tags. 

If your Tag has faded, you are more than welcome to reach out, send a clear image of the front and back of your tag to info@rebeldawg.com and we'll see if giving the Tag a facelift is doable. If it is, it's at the customers expense to send the Tag back to us, and we will ship the Tag back at our expense. All Tags sent back to Rebel Dawg MUST be packaged in a box with bubble wrap or sufficient protection. 

PLEASE NOTE: Unfortunately, we cannot retroactively apply promotion codes to any previous orders. 

Only one code or automatic discount can be used at a time. Gift Cards cannot be applied or used in conjunction with discounts. We have many different codes throughout the year! Certain exclusions apply which include EZ Clips, Mini Charms, Mirror Image Tags, Custom Tags and Surprise Bags and others. If you choose a Bundle Package or use your Rewards points you cannot use another code.  We also ask that you refrain from applying any discount codes to products that are apart of our *giving it dawgie style* programs which include giving a portion of proceeds, or Tags to rescue organizations, hospitals and other programs or causes that help empower or giveback to pups and people in need! 

Product Reviews - Commonsense Code of Conduct

Rebel Dawg encourages our members to leave reviews and share their experiences with the Rebel Dawg community. By posting on the site, you agree to follow some ‘common sense’ community rules. Rebel Dawg reserves the right to remove or modify any content that it deems inappropriate at its sole discretion.

1. Play Nice: Funny is fine but be professional, courteous and respectful. Do no post any material that is unlawful, harmful, obscene, defamatory, threatening, harassing, abusive, slanderous, or hateful.
   
2. Keep it Legal: Do not post any content that infringes on the intellectual property of others including the copyright, trademark or other proprietary rights of any person or entity.
   
3. Respect Other’s Privacy: Do not disclose another member's personally identifiable information including their email address, phone number, or similar.
4. Don’t Spam: Do not post any advertisements, solicitations, or spam.
5. See Something, Say Something: Report any postings that are inconsistent with the community guidelines by contacting Customer Care at info@rebeldawg.com.

If you have product questions or feedback for Rebel Dawg, we’d love to hear from you. It’s better to send it to us directly rather than leave it in a review. You can reach us at info@rebeldawg.com.  

OMG we LOVE collabs! Email us at info@rebeldawg.com with the subject “Lets do a collab!”

Thank you for thinking of us! Of course you can. Just email info@rebeldawg.com with “Bulk Order Inquiry” in the subject.

We love doing special editions for your pawties. Email info@rebeldawg.com with “Custom Inquiry” in the subject.

Find us on Instagram, use our hashtag #rebeldawg, or sign up for our mailing list, because the rebellion is headed for awesome things.

Apply for our Influencer program here! 

You are a curious dawg! Reach out from our Contact Page and we’ll get back to you soon!

 Email us at info@rebeldawg.com and we will get back to you ASAP! 

Rebel Dawg is open Monday-Friday (business days), 10am-4pm EST.

Customer Service is open Monday-Friday (business days), 10am-4pm EST.

Rebel Dawg offices and Customer Service is closed on weekends and holidays. 

We only ship on weekdays and it can take up to 15 business days to ship your Tag. 

We are media hounds! Pop an email to info@rebeldawg.com with your inquiry and we’ll bark at you as soon as we can.

We don't, but we do have a Brand Ambassador program!   

To apply to be a Brand Ambassador, click on the link and we'll check it out! Apply here. 

Of course! If you’d like some more info or images from us, reach out via our contact page or send an email to info@rebeldawg.com. If possible, we’d love to see your content before you post so we can be sure everything is accurate.