*Orders are being produced in the order they were received, and shipping out in small batches. This is the safest and most efficient way to keep our team safe while continuing to ship out your orders. *Any orders placed will take 3-4 weeks to ship instead of our normal 7-10 business day shipping window. We are truly sorry about this, but it is unavoidable in this situation and we must adhere to ensure the safety of our families and community.
*We are operating at the minimum capacity with only one person working at a time 1-2 days a week in the RD studio to get all of your orders out! We are monitoring this schedule and it will change daily as restrictions are updated.
*We expect to be back in the office at partial capacity with 3-4 people when it is safe, per the latest New York State on PAUSE policy, which as of now is JUNE 13th per Governor Cuomo. Things are changing daily and we are adhering to all government guidelines. We will continue to practice social distancing, wear PPE, and wash down our stations constantly.
*As per USPS, shipping and tracking confirmations are not being updated in a timely manner. Packages now require more time to be delivered and are also delayed by USPS as a result of the ongoing COVID-19 situation.
IF YOU HAVE MOVED: please update your shipping address in your customer profile. This is very important, as we cannot be responsible for lost packages.
*Please note longer-than-usual lead times as we work towards becoming fully operational again.