*Orders are being produced in the order they were received, and shipping out in small batches. This is the safest and most efficient way to keep our team safe while continuing to ship out your orders. *Any orders placed will take 10-15 business days to produce and ship. We only produce on weekdays, this means we do not produce or ship on weekends or holidays. We must adhere to current COVID-19 safety guidelines to ensure the safety of our team, families and community.
*As of JUNE 15th we are back in the office at partial capacity with 4 people 5 days a week, per the latest New York State policy advised by Governor Cuomo. Things are changing daily and we are adhering to all government guidelines and will continue to do so for the safety of our team. We will continue to practice social distancing, wear PPE, and wash down our stations constantly.
*As per USPS, shipping and tracking confirmations are not being updated in a timely manner. Packages now require more time to be delivered and are also delayed by USPS as a result of the ongoing COVID-19 situation.
Rebel Dawg is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment.
IF YOU HAVE MOVED: please update your shipping address in your customer profile. This is very important, as we cannot be responsible for lost packages.
*Please note longer-than-usual lead times as we work towards becoming fully operational again.