Hey Rebel Pack -

 

1- ALL ORDERS PLACED AFTER 12/10 ARE SHIPPING BY THE LAST WEEK OF JANUARY 2021. We have moved back to our original shipping rates and are offering Free Domestic Shipping for orders $50 & UP VIA USPS!

For our International pack we have Free International Shipping for orders $100 & UP via USPS standard, and your choice to use DHL which is not free. Again these orders will not ship until 2021. WE ARE ALSO UPDATING OUR VAT & CUSTOM FEES DUE TO BREXIT WHICH WILL EFFECT ALL OUR U.K PEEPS. :/ STAY TUNED. 

*ALL TAGS ARE HANDMADE & CAN TAKE UP TO 3-5 DAYS TO CREATE 

*ALL ORDERS ARE PRODUCED IN THE ORDER THEY WERE RECEIVED

*IT WILL TAKE APPROXIMATELY 2-3 WEEKS TO PRODUCE & SHIP YOUR ORDER WE ONLY SHIP & PRODUCE ON WEEKDAYS (EXCLUDING WEEKENDS & HOLIDAYS) 

*HOLIDAY PRIORITY SHIPPING (order placed 11/20-12/10): USPS PRIORITY MAIL, FROM THE DAY YOUR ORDER IS COMPLETE AND SHIPS. 

Rebel Dawg is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. 

  • We are also moving our¬†domestic shipping temporarily for the holidays to USPS Priority Mail¬†as we have seen over the past few months ground shipping is¬†experiencing major delays and inconsistent updates for¬†tracking. Therefore, we are eliminating ground shipping during this time to ensure you receive your package.

Thank you so much for being patient and understanding during these uncertain times. We are truly grateful and overwhelmed by the support and love you have all shown us.

Most of us have come to expect package delivery delays in both our personal and professional shipments over the past few months due to the large increase in online ordering and delays due to COVID-19. These package delays are expected to continue and possibly worsen, through the peak holiday season. 

Rebel Dawg as you know is a 100% customizable business, we have created our own Holiday shipping schedule and we will be adhering to the following.

A NOTE ON SHIPPING

*All domestic orders must be placed no later than December 10th

*All international orders must be placed no later than December 5th

This is in order for us to keep the integrity and meticulous quality you have come to expect from RD.

  • We are also moving our¬†domestic shipping temporarily for the holidays to USPS Priority Mail¬†as we have seen over the past few months ground shipping is¬†experiencing major delays and inconsistent updates for¬†tracking. Therefore, we are eliminating ground shipping during this time to ensure you receive your package.
  • All international shipping, including Canada will be shipped via DHL. We have found that DHL is the quickest & safest way for our international pups to receive their Tags.¬†The payment of duties and taxes are the responsibility of the receiver. In that case, after shipment delivery, DHL invoices customers for the duties and taxes DHL¬†paid on their behalf at the destination, plus a small administration fee. RD¬†cannot manipulate any of our shipping documents (for example classifying your order as a *GIFT*) it's legally not doable.¬†

We have worked very hard to make these decisions as this is the quickest and safest way for our international & domestic puppers to receive their packages on time. We will be adding swag, plus all the great discounts to offset the shipping charges. 

Every single Tag is made to order & created by hand with love. It’s important that all the Tags we ship out reflect the level of perfection you have come to expect from Rebel dawg. The holidays are a busy time, but our production remains methodical and thoughtful.

Any orders placed after 12/10 will not make it to you in time for Christmas. That is why all orders must be placed by 12/10. After this date, the site will still be live and you can place orders, but these will not ship until after the New Year. 

A NOTE ABOUT OUR TEAM

As you know we are a Brooklyn, NY based company and NYC/BK was hit extremely hard early on by this pandemic. We reduced our team to 5 so we could social distance and still produce your Tags. With that said, we have been working under these new restrictions since May and our team needs to be able to rest, recharge and make sure they are safe for the holidays to return home if possible to be with their families. This means, they will need to quarantine for 14 days and  as a team we always put puppies, families, health, community, and safety first. Therefore we will be closing on 12/18 so our team can rest and spend quality time with their loved ones and not put anyone at risk including themselves. 

We are infinitely grateful for the support you’ve given us this year, there are no words to express our love for all of you! We wish you and your family a safe, happy and healthy holiday season and we cannot wait to Rebel with you in the NEW YEAR!

Don't¬†forget to wear a mask and social¬†distance. xoxoxox ūüĖ§ RD

Stacie, Marguerite, Emma, Shawna, Anais, Liz and Regina