A Note From RD 🖤
To our RD Community-
Thank you so much for being patient and understanding during these uncertain times. We are truly grateful and overwhelmed by the support and love you have all shown us. As you know we are a Brooklyn, NY based company and NYC/BK was hit extremely hard by this pandemic. There are no words to express how thankful we are for the encouragement and outpouring of love from all of you! It makes our hearts explode. We love you back!
Ok, here we go...
*On March 17th, we paused all production in order to help flatten the curve and keep our team of 10 (and their families) safe, as well as our healthcare workers on the frontline.
*Since that date, our team has been working hard and strategizing the best way to keep producing your favorite Rebel Tags, safely.
*All of us have been working from home on Zoom, designing your orders daily, collaborating with like-minded businesses, working with many of you via customer service and staying “social” but distant.
*We are operating at the minimum capacity with only one person working at a time 1-2 days a week in the RD studio to get all of your orders out! We are monitoring this schedule and it will change daily as restrictions are updated.
*Orders are being produced in the order they were received, and shipping out in small batches. This is the safest and most efficient way to keep our team safe while continuing to ship out your orders. *Any orders placed will take 3-4 weeks to ship instead of our normal 7-10 business day shipping window. We are truly sorry about this, but it is unavoidable in this situation and we must adhere to ensure the safety of our families and community.
IF YOU HAVE MOVED: please update your shipping address in your customer profile. This is very important, as we cannot be responsible for lost packages.
*We expect to be back in the office at partial capacity with 3-4 people when it is safe, per the latest New York State on PAUSE policy, which as of now is June 13th per Governor Cuomo. Things are changing daily and we are adhering to all government guidelines. We will continue to practice social distancing, wear PPE, and wash down our stations constantly.
*Please note longer-than-usual lead times as we work towards becoming fully operational again. As per USPS, shipping and tracking confirmations are not being updated in a timely manner. Packages now require more time to be delivered and are also delayed by USPS as a result of the ongoing COVID-19 situation.
We are stoked to still be taking orders, producing them, and slowly shipping them. The notes you have placed in your orders are lovely, thank you! Keep on sending them, it really makes us happy!
Please continue to enjoy-
*FREE WORLDWIDE Shipping on order $50 & Up!
*GIFT CARDS are 20% off! We encourage germ-free gift giving!
*We are partnering with many companies for giveaways, social awareness, and fun promotions!
Our customer service team is available to you. DM us on Instagram, make TikTok videos, reach out on Facebook! Keep posting we love seeing all of you!
We love our pack & appreciate you sharing your love for RD & shopping small!
Take care, be safe, stay home, kiss your pups, wash your hands, wear gloves and a mask, and keep on social distancing!
We love you,